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Hastings and Prince Edward Public Health
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Contact HPEPH (COVID-19 related questions)

At this time, we are prioritizing case management and contact tracing for positive cases of COVID-19 individuals, working with impacted establishments to ensure appropriate protocols are in place, and responding to inquiries from individuals who are directly impacted by positive cases.

While we our do our best to respond to general inquiries within 3 business days, please be aware that this may not always be possible as we respond to critical public health issues.

We encourage you to review our main COVID-19 web page thoroughly before contacting Hastings Prince Edward Public Health. If you are contacting us to submit a complaint about non-compliance, please follow this web link. If you are not able to find answers to your questions on our website, or through the Ontario Ministry of Health’s, please submit your question using the web form below.


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Province of Ontario has Declared a Second Provincial Emergency to Address COVID-19 Crisis and Save Lives.  Read more.

Effective Thursday, January 14, 2021 at 12:01 a.m., the provincial government is issuing a stay-at-home order requiring everyone to remain at home with exceptions for essential purposes, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for essential work.

Owner/operators of a businesses, workplaces and/or other community organizations who are unsure of how to adjust operations for COVID-19 are encouraged to visit sector specific guidance regarding provincial lockdown measures at Ontario.ca or call the Stop the Spread Business Information Line at 1-888-444-3659. If you are unable to find an answer to your questions or need further guidance, please fill out this web form.

During the provincewide shutdown, no indoor social gatherings are permitted, except with members of the same household (the people you live with). Individuals who live alone and single parents may consider having exclusive, close contact with another household. Outdoor gatherings must be limited to 5 individuals, and proper physical distancing must be maintained.

If you are concerned about potential exposure to a positive case of COVID-19, please be reassured that any contacts of a confirmed case will be contacted directly and monitored by public health.

Low-risk and indirect contacts should self monitor for symptoms for 14 days from the time of potential exposure and seek testing if symptoms develop. Low risk contacts do not need to isolate unless symptoms develop, and can continue to attend school/work/daycare while monitoring for symptoms.