At Hastings Prince Edward Public Health (HPEPH), we are continuously working to deliver public health services to the community, throughout the COVID-19 pandemic. While HPEPH is adjusting service delivery in order to respond to the second wave of COVID-19, meeting local public health needs continues to be our top priority. HPEPH will continue to provide select services by appointment, with an emphasis on services with the highest community need. In order to allow for physical distancing and infection control, in-person services are being provided by appointment only at this time.
Telephone services are available at 613-966-5500 or 1-800-267-2803. All program lines operate Monday to Friday from 8:30 am to 4:30 pm (excluding statutory holidays). If you have a COVID-19 related question, we encourage you to review our website thoroughly. If unable to find an answer to your question, please follow this web link to submit your question.
Planning to visit our office?
To assist us with our efforts to stop the spread of COVID-19, we ask anyone visiting the office for an appointment to:
- bring a non-medical mask, physical distancing may not be possible during your appointment
- maintain physical distance of at least 2 metres, both inside and outside the office
- review symptoms of COVID-19, and reschedule your appointment if you have symptoms of the virus, or any other illness
- reschedule your appointment if a family member or other close contact is ill
- use accessible buttons to open doors, instead of handles
- use hand sanitizer when entering and exiting the building
We have made additional changes to prevent the spread of COVID-19. If you are visiting our office for an appointment, you can be confident that we are:
- increasing our cleaning, in alignment with heightened infection control protocols
- considering alternatives to in-person appointments and meetings when possible
- screening staff and visitors for symptoms of COVID-19
- offering in-person services by appointment only to reduce traffic in office
- ensuring staff wear masks and/or other protective equipment when seeing clients
Status of Clinics, Classes and Other Services
| Classes, Clinics and Client Services | Status |
| Basic Cooking Classes | In-person classes: On hold Questions: Call extension 610 |
| Breastfeeding and Infant Feeding Clinics | In-person clinics: On hold Individual in-person support: May be available based on client need Phone support: Available via extension 223, or email CARELine@hpeph.ca Public Health Nurses are available to speak with clients, assess feeding concerns, provide telephone consultation and answer questions about infant feeding and more to support the postpartum period. A personalized care plan can be provided by email with links to online resources and videos. |
| CPNP: Food for You, Food for Two | In-person sessions: On hold Phone support: Available via extension 269 |
| Dental Clinics | Limited Healthy Smiles Ontario & Ontario Seniors Dental Care Program services are now available by appointment. Please call extension 680 to make an appointment. |
| Food Safety Courses | In-person courses: On hold Questions: Call extension 677 |
| Healthy Babies Healthy Children Program | In-person visits: Beginning July 6, conditions apply Phone support or to book a visit: Call extension 269 |
| Healthy Environments | Routine inspections: Beginning June 12 for operating premises Questions: Call extension 677 |
| Immunization Clinics | Routine Immunizations on hold. If you are need to obtain your immunization record please visit our ICON page. |
| Needle Exchange Program | Harm reduction supplies and naloxone kits are available by self-serve at Belleville, Trenton and Bancroft offices. We continue to support our community partners in providing harm reduction and naloxone kits to clients, and are still providing outreach services. Questions and phone support: Call extension 414 |
| Prenatal Classes | In-person classes: On hold Online classes: Available Questions: Call extension 223 |
| School Health Clinics | Clinics are currently offered in all HPEDSB secondary schools. The public health nurse assigned to your secondary school can provide immunizations, tobacco cessation and sexual health information and services. Check for clinic hours or your student success team to connect with your public health nurse. |
| Sexual Health Clinics | In-person clinics at HPEPH offices: On hold Phone support: Available Monday-Friday, from 9:00 am to 4:00 pm via extension 418 Please call us should you need any of the following: • Access to your birth control prescription held by Hastings Prince Edward Public Health • Concerns about sexually transmitted infections, blood borne infections, or HIV • Outstanding test results from any of the Hastings Prince Edward Public Health locations • Options counselling for pregnancy • Access to Plan B |
| Smoking Cessation | In-person clinics: On hold (available for phone consultations) Phone support: Available via extension 600 Email: TTL@hpeph.ca Public Health staff are available to speak existing clients only by phone to answer their questions about quitting smoking, and how to receive nicotine patches, lozenges or gum. |
| Well Water Bottle Pick-Up and Drop-Off | Residential well water test bottles can be dropped off for testing at one of locations listed in Public Water Sample Bottle Drop-off Locations document. Questions: Call extension 677 |
