Skip to main content Skip to sitemap
Hastings and Prince Edward Public Health
Orange rotary telephone with receiver off the hook floating in air

COVID-19 Response and Service Interruptions

At Hastings Prince Edward Public Health (HPEPH), we are continuously working to deliver public health services to the community, throughout the COVID-19 pandemic. While HPEPH is adjusting service delivery in order to respond to the second wave of COVID-19, meeting local public health needs continues to be our top priority. HPEPH will continue to provide select services by appointment, with an emphasis on services with the highest community need. In order to allow for physical distancing and infection control, in-person services are being provided by appointment only at this time.

Telephone services are available at 613-966-5500 or 1-800-267-2803. All program lines and the COVID-19 information line operate Monday to Friday from 8:30 am to 4:30 pm (excluding statutory holidays).

Planning to visit our office?

To assist us with our efforts to stop the spread of COVID-19, we ask anyone visiting the office for an appointment to:

  • bring a non-medical mask, physical distancing may not be possible during your appointment
  • maintain physical distance of at least 2 metres, both inside and outside the office
  • review symptoms of COVID-19, and reschedule your appointment if you have symptoms of the virus, or any other illness
  • reschedule your appointment if a family member or other close contact is ill
  • use accessible buttons to open doors, instead of handles
  • use hand sanitizer when entering and exiting the building

We have made additional changes to prevent the spread of COVID-19. If you are visiting our office for an appointment, you can be confident that we are:

  • increasing our cleaning, in alignment with heightened infection control protocols
  • considering alternatives to in-person appointments and meetings when possible
  • screening staff and visitors for symptoms of COVID-19
  • offering in-person services by appointment only to reduce traffic in office
  • ensuring staff wear masks and/or other protective equipment when seeing clients

Status of Clinics, Classes and Other Services

Classes, Clinics and Client Services Status
Basic Cooking Classes   In-person classes: On hold
Questions: Call extension 610
Breastfeeding and Infant Feeding Clinics In-person clinics: On hold
Individual in-person support: May be available based on client need
Phone support: Available via extension 223, text 450-990-5551, or email CARELine@hpeph.ca

Public Health Nurses are available to speak with clients, assess feeding concerns, provide telephone consultation and answer questions about infant feeding and more to support the postpartum period. A personalized care plan can be provided by email with links to online resources and videos.
CPNP: Food for You, Food for TwoIn-person sessions: On hold
Phone support: Available via extension 269
Dental Clinics Limited Health Smiles Ontario & Ontario Seniors Dental Care Program services are now available by appointment. Please call extension 680 to make an appointment.
Food Safety Courses In-person courses: On hold
Questions: Call extension 677
Healthy Babies Healthy Children Program In-person visits: Beginning July 6, conditions apply
Phone support or to book a visit: Call extension 269
Healthy Environments   Routine inspections: Beginning June 12 for operating premises
Questions: Call extension 677
Immunization Clinics Appointments available at the Belleville office for children under 18 years of age.
Questions or to book an appointment: Call extension 221
Needle Exchange Program Harm reduction supplies and naloxone kits are available by self-serve at Belleville, Trenton and Bancroft offices. We continue to support our community partners in providing harm reduction and naloxone kits to clients, and are still providing outreach services.
Questions and phone support: Call extension 414
Prenatal Classes In-person classes: On hold
Online classes: Available
Questions: Call extension 223
Sexual Health Clinics In-person clinics: On hold
Phone support: Available Monday-Friday, from 9:00 am to 4:00 pm via extension 418  

Please call us should you need any of the following:
• Access to your birth control prescription held by Hastings Prince Edward Public Health
• Concerns about sexually transmitted infections, blood borne infections, or HIV
• Outstanding test results from any of the Hastings Prince Edward Public Health locations
• Options counselling for pregnancy
• Access to Plan B
Smoking Cessation In-person clinics: On hold
Phone support: Available via extension 600
Email: TTL@hpeph.ca


Public Health staff are available to speak with existing and new clients by phone to answer their questions about quitting smoking, and how to receive nicotine patches, lozenges or gum.
Well Water Bottle Pick-Up and Drop-Off Residential well water test bottles can be dropped off for testing at one of locations listed in Public Water Sample Bottle Drop-off Locations document.

Questions: Call extension 677

Interested in receiving monthly updates about HPEPH programs and services?

Sign up for our e-newsletter

We are working to respond to community needs during the COVID-19 pandemic.

If you are concerned about potential exposure to a positive case of COVID-19, please be reassured that any contacts of a confirmed case will be contacted directly and monitored by public health.

Low-risk and indirect contacts should self monitor for symptoms for 14 days from the time of potential exposure and seek testing if symptoms develop. Low risk contacts do not need to isolate unless symptoms develop, and can continue to attend school/work/daycare while monitoring for symptoms.

Please continue to visit our website for more information about our programs and services.