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Hastings and Prince Edward Public Health
Getting Tested for COVID-19

Getting Tested for COVID-19

In Hastings and Prince Edward Counties there are a number of ways to be assessed for COVID-19. If you develop symptoms of COVID-19, you should seek clinical assessment over the phone first, except in cases of medical emergencies.

HPEPH and local assessment centres have expanded their referral process in accordance with the provincial directive and are supporting all interested individuals to access testing by appointment. Residents of Hastings and Prince Edward Counties are requested not to go to an assessment centre without an appointment, please call ahead and preregister to avoid lengthy wait times.

Individuals with no symptoms of illness who believe they may have been exposed to COVID-19, or who may be at risk of exposure through their employment (i.e. front-line workers) are encouraged to contact their local assessment centre directly to book an appointment for testing:

  • For Bancroft, Belleville, or Trenton assessment centres, call 613-961-5544 (to avoid long distance charges in the Bancroft area, call 613-332-2825 ext. 2222).
  • For the Picton assessment centre, call or text (text preferred) 613-813-6864.
  • Assessment centres in Belleville and Trenton are currently operating between 9:00 am and 5:00 pm, 7 days a week. Picton and Bancroft are currently operating 9:00 am and 5:00 pm, Monday to Friday.
  • Call the assessment centre phone line at 613-961-5544 for locations and to preregister.

Individuals with at least one symptom of COVID-19 or who have or questions about COVID-19 are encouraged to contact their health care provider, the HPEPH COVID-19 information line at 613-966-5500 / 1-800-267-2803, or Telehealth Ontario at 1-866-797-0000. Individuals who are concerned about accessing an assessment centre are encouraged to call the HPEPH COVID-19 information line.

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We are gradually resuming in-person services at HPEPH by appointment only at this time.  Please review our Service Interruptions page for more information.

All program lines and the COVID-19 information line operate Monday to Friday from 8:30 am to 4:30 pm (excluding statutory holidays).

To assist us with our efforts to stop the spread of COVID-19, we ask anyone visiting the office for an appointment to:

  • bring a non-medical mask, physical distancing may not be possible during your appointment
  • maintain physical distance of at least 2 metres, both inside and outside the office
  • review symptoms of COVID-19, and reschedule your appointment if you have symptoms of the virus, or any other illness
  • reschedule your appointment if a family member or other close contact is ill
  • use accessible buttons to open doors, instead of handles
  • use hand sanitizer when entering and exiting the building

We have made additional changes to prevent the spread of COVID-19. If you are visiting our office for an appointment, you can be confident that we are:

  • increasing our cleaning, in alignment with heightened infection control protocols
  • considering alternatives to in-person appointments and meetings when possible
  • screening staff and visitors for symptoms of COVID-19
  • offering in-person services by appointment only to reduce traffic in office
  • ensuring staff wear masks and/or other protective equipment when seeing clients

Please continue to our website for more information about our programs and services.