IMPORTANT – If this is a medical emergency, please call 911 immediately. If you are looking for additional information or have questions about COVID-19, please review the website thoroughly before contacting Hastings Prince Edward Public Health (HPEPH).
If you are not able to find answers to your questions on our website, or through the Ontario Ministry of Health’s, please contact our COVID-19 information line by dialing 613-966-5500 or 1-800-267-2803. The COVID-19 information line operates Monday to Friday (excluding statutory holidays) from 8:30 am to 4:30 pm.
If you are a Health care provider/health worker, please visit our COVID-19 Health Care Resources page.
Cases of COVID-19 in Hastings and Prince Edward Counties
To access information about COVID-19 cases and testing in the region, please review the HPEPH COVID-19 Dashboard.
The Ministry of Health has declared that even a single case of COVID-19 in a long-term care or retirement home is considered an outbreak. For information about current outbreaks of COVID-19 and other respiratory illness outbreaks in long-term care and retirement homes throughout Hastings and Prince Edward Counties, review our Facility Outbreaks notice. Note: COVID-19 will be specifically identified in the outbreak notice if confirmed at a facility.
The World Health Organization has declared COVID-19 to be a global pandemic. Simply put, this means a disease that has spread across an entire country or the world, usually affecting a number of people. HPEPH is working closely with the Public Health Agency of Canada and the Ontario Ministry of Health to monitor the situation and protect our community.
HPEPH recommends all residents to practice five key actions to reduce exposure and help stop the spread of COVID-19 in our community. These fundamental five include:
- Stay home when ill;
- Ensure physical distancing of 2 metres is taking place;
- Wear a mask or face covering in public spaces, as well as when physical distancing is difficult or not possible;
- Practise hand hygiene and environmental cleaning;
- Screen and test anyone who is concerned about potential transmission.
To prevent the spread of COVID-19, Dr. Piotr Oglaza, Medical Officer of Health, has issued a Class Order under Section 22 of the Health Protection and Promotion Act. This order enables Hastings Prince Edward Public Health to enforce self-isolation requirements for all individuals who have been advised to do so. Please review our Class Order fact sheet for more information.
HPEPH requests that anyone visiting our region register on our Digital Guestbook, which is private, confidential, and requires only basic information.
HPEPH Guidance Documents
- Mandatory Face Coverings – FAQ
- If you are an employer or an employee with questions about COVID-19 safety in the workplace, please visit the Healthy Workplaces web page for workplace-specific guidance documents.
- Self-Assessment Tool – Ministry of Health
- COVID-19 Information Videos in American Sign Language – Ottawa Public Health
- COVID-19 Information For and By People With Disabilities – HPEPH
- COVID-19 Fact Sheet – HPEPH
- Mental and Emotional Health During COVID-19 – HPEPH
- Sexual Health and COVID-19 – HPEPH
- Substance use During the COVID-19 Pandemic – HPEPH
- Pregnancy During COVID-19 – HPEPH
- COVID-19 Advice: Religious Services, Rites or Ceremonies – Ministry of Health
- How to Self-Monitor – Public Health Ontario
- How to Self-Isolate – Public Health Ontario
- Self Isolation: A Guide for Caregivers and Contacts – Public Health Ontario
- Caring for Pets – Public Health Ontario
Looking for Signage?
- Attention Visitor Sign (EN) / Avis Aux Visiteurs (FR) – Ministry of Health/HPEPH
- COVID-19 Retail Store Sign – HPEPH
- Mandatory Mask Sign / Mandatory Mask Sign with Exemptions – HPEPH
- Wash Your Hands – Public Health Agency of Canada
- Physical Distancing – Ministry of Health
- What You Need to Stay Healthy – Ministry of Health
- How and When to Wear a Mask – Ministry of Health
Precautions for Travellers
If you have returned from travel anywhere outside of Canada, you must self-isolate for 14 days. On March 25, the federal government made self-isolation mandatory for travellers returning to Canada. This requirement has been made under the Quarantine Act to better protect our most vulnerable citizens. Each of us must make the responsible decision to follow the advice of health authorities. It’s in everyone’s best interest to do everything we can to stop the spread of COVID-19.
If symptoms of COVID-19 develop while in self-isolation, individuals are strongly advised to contact their local COVID-19 Assessment Centre to get tested. If you require medical attention contact your health care provider, TeleHealth Ontario at 1-866-797-0000 or for a medical emergency, please call 911 immediately. Individuals who are concerned about accessing an assessment centre or who have questions about COVID-19 are encouraged to call the HPEPH COVID-19 information line at 613-966-5500 / 1-800-267-2803 for further direction and guidance.
Travel Within Canada
There are currently no self-quarantine requirements in place for Canadians travelling to Ontario from other parts of the province or country. All visitors and residents are asked to be thoughtful while visiting our community, and are reminded to continue the necessary precautions to prevent the spread of COVID-19.
For more general information about COVID-19 please review our Frequently Asked Questions below, or visit the Ministry of Health’s COVID-19 page.