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Hastings and Prince Edward Public Health
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Accessible Service

How Can We Help?

We are committed to providing all clients equal opportunity to access our programs and services. Can we help you participate in a meeting, use our services, or access information?

If you require information in an alternate format, or require accessible accommodation to access our services, please complete our online Request for Accessible Service and/or Request for Alternate Format Form or download, complete and email the Accessible Service Request Form to let us know how we can help. We will contact you within 2 business days to address your request.

We also invite you to let us know about your experience using our accessible services by completing our online Feedback Form. You may also choose to download, complete and email us a Feedback Form.

You are welcome to call us at:

  • Phone: 613-966-5500
  • Toll-Free: 1-800-267-2803
  • TTY: 711 or 1-800-267-6511

Our Commitment to Accessible Service at HPEPH

We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, and ensuring the services at HPEPH are as accessible as possible.

Our Accessible Client Service Policy ensures that you:

  • will be provided service that accounts for your disability
  • may have a service animal with you, unless excluded by law
  • may have a support person or translator with you
  • will not be charged any additional fees to provide you with the same service
  • may provide your own assistive devices or we will make reasonable arrangements to have assistive devices available when requested

For further information, we invite you to review our full Accessible Client Service Policy, or our Multi-Year Accessibility Plan.

If you would like to access this policy in an alternative format or would like communication support, please contact us or visit one of our accessible office locations. 

Need More Information About Accessible Service?

Call 613-966-5500 or 1-800-267-2803 or email accessibility@hpeph.ca.

Interested in receiving monthly updates about HPEPH programs and services?

Sign up for our e-newsletter

COVID-19 VACCINES IN HPEPH

HPEPH is currently offering vaccine to eligible groups. In order to keep our phone lines free for those who are currently eligible, please do NOT contact us to inquire about vaccinations unless you have been invited to participate.

Groups Currently Eligible

For booking information for eligible individuals, please visit  hpePublicHealth.ca/covid-19-vaccines/

STANDBY CLIENTS:

To pre-register for your 2nd dose appointment please complete the
Extended-Interval (16 Week) Second Dose Pre-Registration Form.

You will need to provide your health card number.

CURRENT RESTRICTIONS IN HPEPH

A province-wide Stay-at-Home order is in effect, and requires everyone to remain at home except for essential purposes, such as going to the grocery store or pharmacy, accessing health care services (including getting vaccinated), for outdoor exercise, or for work that cannot be done remotely. Please avoid close contact with anyone outside your household. For more information, visit our COVID-19 page.

POTENTIAL EXPOSURE TO COVID-19?

If you are concerned about potential exposure to a positive case of COVID-19, please be reassured that any contacts of a confirmed case will be contacted directly and monitored by public health.

Low-risk and indirect contacts should self monitor for symptoms for 14 days from the time of potential exposure and seek testing if symptoms develop. Low risk contacts do not need to isolate unless symptoms develop, and can continue to attend school/work/daycare while monitoring for symptoms.