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Hastings and Prince Edward Public Health
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Accessible Service

How Can We Help?

We are committed to providing all clients equal opportunity to access our programs and services. Can we help you participate in a meeting, use our services, or access information?

If you require information in an alternate format, or require accessible accommodation to access our services, please complete our online Request for Accessible Service and/or Request for Alternate Format Form or download, complete and email the Accessible Service Request Form to let us know how we can help. We will contact you within 2 business days to address your request.

We also invite you to let us know about your experience using our accessible services by completing our online Feedback Form. You may also choose to download, complete and email us a Feedback Form.

You are welcome to call us at:

  • Phone: 613-966-5500
  • Toll-Free: 1-800-267-2803
  • TTY: 711 or 1-800-267-6511

Our Commitment to Accessible Service at HPEPH

We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, and ensuring the services at HPEPH are as accessible as possible.

Our Accessible Client Service Policy ensures that you:

  • will be provided service that accounts for your disability
  • may have a service animal with you, unless excluded by law
  • may have a support person or translator with you
  • will not be charged any additional fees to provide you with the same service
  • may provide your own assistive devices or we will make reasonable arrangements to have assistive devices available when requested

For further information, we invite you to review our full Accessible Client Service Policy, or our Multi-Year Accessibility Plan.

If you would like to access this policy in an alternative format or would like communication support, please contact us or visit one of our accessible office locations. 

Need More Information About Accessible Service?

Call 613-966-5500 or 1-800-267-2803 or email accessibility@hpeph.ca.

Interested in receiving monthly updates about HPEPH programs and services?

Sign up for our e-newsletter

Alerts:

1) Our offices are temporarily closed to the public to allow us to respond to COVID-19 demands. Phone lines remain open. Please access our media release for more information.

2) Returning travellers must self-isolate for 14 days and contact Public Health if symptoms of COVID-19 develop.

If you have returned from travel anywhere outside of Canada, you must self-isolate for 14 days and immediately contact Public Health or your local health care provider if you develop symptoms of COVID-19. Earlier this month all travellers were asked to self-isolated when they returned to Canada. Effective March 25, the federal government made this isolation mandatory under the Quarantine Act to better protect our most vulnerable citizens. Each of us must make the responsible decision to follow the advice of health authorities. It’s in everyone’s best interest to do everything we can to stop the spread of COVID-19.