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Hastings and Prince Edward Public Health
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Getting Help

If you have a mental health concern or you are worried about your substance use, your health care provider is a good place to start looking for help. In addition, many workplaces offer confidential access to short-term counselling through an Employee Assistance Program, and there are many private practitioners in the community.

There are also many mental health and addiction services in the community that can help, and are free! Below, you will find information about general support and referrals for mental health concerns, opioid and/or addictions treatment, and quitting smoking.

Information, Support, and Referrals

211 Ontario

A free 24/7 helpline and website that connects individuals to local community, social, health-related, and government services. Call 211 or toll free 1-877-330-3213.

Addictions and Mental Health Services Hastings Prince Edward (AMH-HPE)

If you are 16 years or older and experiencing problems with mental health, substance use or gambling, AMH-HPE can help you connect with services in Hastings and Prince Edward counties in the following ways

  • Call Open Line Open Mind – 613-310-OPEN (6736) for 24/7 phone response for confidential information, support, and referral to mental health and addictions services.
  • Drop in to open access locations to meet with an intake worker at Belleville, Trenton, Picton Centre Hastings and North Hastings locations. Check hopedreamrecover.ca  or call central intake for hours and locations. 
  • Refer yourself or someone else online at hopedreamrecover.ca

Bounce Back

A free skill-building program managed by the Canadian Mental Health Association designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Please note that a referral from a health care provider is needed to access this service. Call toll free 1-800-345-0224.

ConnexOntario 

A free 24/7 confidential health services information for people experiencing problems with alcohol and drugs, mental health, and gambling. Includes a live chat option. Call 1-866-531-2600.

Crisis Intervention Centre 

This centre offers 24/7 response to crisis calls and provision of emergency mental health interventions such as assessments, referrals, short-term crisis resolution, and information. The Crisis Team can be reached from all the hospitals in Hastings and Prince Edward and is available to individuals 16+. Call 613-969-7400, ext. 2753 or toll free to 1-888-757-7766.

Peer Support South East Ontario

Peer Support South East Ontario provides support and services to individuals experiencing addiction and/or mental health issues and seeking peer support as a means of managing and working towards being well.  No referral necessary. Walk-ins welcome. Open to any individual 16 years of age or older. The Centres can be accessed by drop-in during operating hours. For more information, call 613-969-0122. Locations include:

Belleville (Freedom Centre) – 391 Front Street
Monday – Friday – 10:00am – 3:00 pm
Saturday – 9:00am – 2:00pm

Madoc (Peer Support Centre) – 56 Russell St., Unit B
Monday – Friday 9:30am – 2:30pm

Quinte West (New Beginnings) – 76 Dundas St. W., Trenton
Monday – Friday 10:00am – 3:00pm

Bancroft (Lifehouse) – 23 Bridge St. W
Monday – Friday – 10:00 am – 3:00pm

Picton – 333 Main St.
Monday – Friday 10:00 am – 3:00pm

Services for Problematic Opioid Use

Belleville Opioid Management Program

Open to any individual seeking management of their opioid use, overuse or dependency. No referral is necessary. Call 613-310-OPEN (6736) or 613-968-9106 for more information. Locations include:

Addictions & Mental Health Services
15 Victoria Ave, Belleville
Monday, Thursday, Friday – 8:30am – 4:30pm
Tuesday, Wednesday – 12:00pm – 8:00pm

Belleville and Quinte West CHC (Suboxone Clinic)
161 Bridge Street West, Belleville
Tuesday – 1:30 pm – 7:30pm
Thursday – 8:30am – 3:30pm

Rapid Access Addictions Medicine Clinic – Marmora Medical Centre

Open to anyone seeking treatment for any substance use disorder (including any drug or alcohol). The clinic provides brief counseling, prescription medications, harm reduction supplies, hepatitis C treatment and can help connect clients with other supports and community treatment programs, if needed. No referral necessary.

Marmora Medical Centre
1 Madoc Street, Marmora
Tuesday – 8:30am – 5:30pm (closed 12:00 – 1:00pm)

Canadian Addiction Treatment Centres (CATC)

Open to any individual seeking treatment and management for their opioid use, misuse or dependency.  Other harm reduction initiatives such as the Needle Exchange Program and Naloxone can also be accessed through the clinics. No referral necessary. Call 1-877-937-2282 for more information. Locations include:

OATC Belleville
257 Front Street, Belleville
Monday to Thursday – 8:30am – 5:00pm
Friday – 8:30 am – 3:00pm
Saturday & Sunday – 9:00am – 12:00pm
Closed weekdays 12:30-1:30pm

OATC Bancroft
89 Hastings Street North, Bancroft
Monday, Tuesday, Friday – 8:30am – 3:00pm
Wednesday – 8:30am – 12:30pm
Thursday – 8:30am – 5:30pm
Saturday & Sunday – 9:00am – 12:00pm
Closed daily 12:00pm – 12:30pm

Change Healthcare
266 Main Street, Picton
Monday, Tuesday, Thursday, Friday – 9:00am – 4:00pm
Wednesday – 8:00am – 4:00pm
Saturday & Sunday – 9:00am – 12:00pm

Sunrise Addiction Clinic – Belleville

The Sunrise Clinic is available to any individual seeking management and treatment of opioid addiction. The clinic prescribes Methadone and Suboxone. No referral necessary. For more information, call 613-771-0004.

450 Dundas Street East, Belleville
Tuesday and Friday – 7:30am – 12:00 pm
Client Intake Monday – 1:30 pm – 3:00pm
Client Intake Wednesday 9:30 am – 11:30am

Addictions and Mental Health Services Hastings Prince Edward

Additional information available above.

Peer Support South Eastern Ontario

Additional information is available above.

Telemedicine Addictions Clinic

A telemedicine clinic at the IDA Pharmacy in Trenton prescribes suboxone as well as other treatments medications for substance use. Referral not necessary. For more information, call 613-955-0140.

IDA Pharmacy at the Trent Drug Mart
31 Quinte Street, #2, Trenton
Monday 5:00 pm – 6:00 pm
Saturdays 10:00 am – 12:00 pm

Tobacco Cessation Services

YOU Can Quit, WE Can Help!

HPEPH offers weekly smoking cessation drop-in clinics. At the clinics, you can receive one-on-one counselling and access to low-cost nicotine replacement therapy products. No appointments are necessary to attend any of our clinics – simply drop in during our clinic times.

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Alerts:

1) Our offices are temporarily closed to the public to allow us to respond to COVID-19 demands. Phone lines remain open. Please access our media release for more information.

2) Returning travellers must self-isolate for 14 days and contact Public Health if symptoms of COVID-19 develop.

If you have returned from travel anywhere outside of Canada, you must self-isolate for 14 days and immediately contact Public Health or your local health care provider if you develop symptoms of COVID-19. Earlier this month all travellers were asked to self-isolated when they returned to Canada. Effective March 25, the federal government made this isolation mandatory under the Quarantine Act to better protect our most vulnerable citizens. Each of us must make the responsible decision to follow the advice of health authorities. It’s in everyone’s best interest to do everything we can to stop the spread of COVID-19.