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Hastings and Prince Edward Public Health
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Getting Help

As a result of the COVID-19 pandemic, services to the agencies listed on this web page may be altered or suspended. Please call local organizations before hand for the most up to date hours and services. Please visit the Mental and Emotional Health During COVID-19 web page for additional information on where to get help at this time.

Page last updated: Dec 2, 2020

If you have a mental health concern or you are worried about your substance use, your health care provider is a good place to start looking for help. In addition, many workplaces offer confidential access to short-term counselling through an Employee Assistance Program, and there are many private practitioners in the community.

There are also many mental health and addiction services in the community that can help, and are free! Below, you will find information about general support and referrals for mental health concerns, opioid and/or addictions treatment, and quitting smoking.

Information, Support, and Referrals

211 Ontario

A free 24/7 helpline and website that connects individuals to local community, social, health-related, and government services. Call 211 or toll free 1-877-330-3213.

Addictions and Mental Health Services Hastings Prince Edward (AMHS-HPE)

If you are 16 years or older and experiencing problems with mental health, substance use or gambling, AMH-HPE can help you connect with services in Hastings and Prince Edward counties in the following ways

  • Call Open Line Open Mind – 613-310-OPEN (6736) for 24/7 phone response for confidential information, support, and referral to mental health and addictions services.
  • If you are in crisis, please contact the Crisis Intervention Centre at 613-969-7400 ext. 2753.
  • Drop in to open access locations to meet with an intake worker at Belleville, Trenton, Picton Centre Hastings and North Hastings locations. Check  or call central intake for hours and locations. 
  • Refer yourself or someone else online at

Bounce Back

A free skill-building program managed by the Canadian Mental Health Association designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Please note that a referral from a health care provider is needed to access this service. Call toll free 1-800-345-0224.


A free 24/7 confidential health services information for people experiencing problems with alcohol and drugs, mental health, and gambling. Includes a live chat option. Call 1-866-531-2600.

Crisis Intervention Centre 

This centre offers 24/7 response to crisis calls and provision of emergency mental health interventions such as assessments, referrals, short-term crisis resolution, and information. The Crisis Team can be reached from all the hospitals in Hastings and Prince Edward and is available to individuals 16+. Call 613-969-7400, ext. 2753 or toll free to 1-888-757-7766.

Peer Support South East Ontario

Peer Support South East Ontario provides support and services to individuals experiencing addiction and/or mental health issues and seeking peer support as a means of managing and working towards being well.  No referral necessary. Walk-ins welcome. Open to any individual 16 years of age or older. The Centres can be accessed by drop-in during operating hours. For more information, call 613-969-0122. Locations include:

Belleville (Freedom Centre) – 391 Front Street
Monday – Friday – 10:00am – 3:00 pm
Saturday – 9:00am – 2:00pm

Madoc (Peer Support Centre) – 56 Russell St., Unit B
Monday – Friday 9:30am – 2:30pm

Quinte West (New Beginnings) – 76 Dundas St. W., Trenton
Monday – Friday 10:00am – 3:00pm

Bancroft (Lifehouse) – 23 Bridge St. W
Monday – Friday – 10:00 am – 3:00pm

Picton – 333 Main St.
Monday – Friday 10:00 am – 3:00pm

Services for Problematic Opioid Use

Belleville Opioid Management Program

Open to any individual seeking management of their opioid use, overuse or dependency. No referral is necessary. Call 613-310-OPEN (6736) or 613-968-9106 for more information. Locations include:

Addictions & Mental Health Services
15 Victoria Ave, Belleville
Monday, Thursday, Friday – 8:30am – 4:30pm
Tuesday, Wednesday – 12:00pm – 8:00pm

Belleville and Quinte West CHC (Suboxone Clinic)
161 Bridge Street West, Belleville
Tuesday – 1:30 pm – 7:30pm
Thursday – 8:30am – 3:30pm

Rapid Access Addictions Medicine Clinic – Marmora Medical Centre

Open to anyone seeking treatment for any substance use disorder (including any drug or alcohol). The clinic provides brief counseling, prescription medications, harm reduction supplies, hepatitis C treatment and can help connect clients with other supports and community treatment programs, if needed. No referral necessary.

Marmora Medical Centre
1 Madoc Street, Marmora
Tuesday – 8:30am – 5:30pm (closed 12:00 – 1:00pm)

Canadian Addiction Treatment Centres (CATC)

Open to any individual seeking treatment and management for their opioid use, misuse or dependency.  Other harm reduction initiatives such as the Needle Exchange Program and Naloxone can also be accessed through the clinics. No referral necessary. Call 1-877-937-2282 for more information. Locations include:

OATC Belleville
125 Church Street South, Belleville
Monday to Thursday – 8:30am – 5:00pm
Friday – 8:30 am – 3:00pm
Saturday & Sunday – 9:00am – 12:00pm
Closed weekdays 12:30-1:30pm

OATC Bancroft
89 Hastings Street North, Bancroft
Monday, Tuesday, Friday – 8:30am – 3:00pm
Wednesday – 8:30am – 12:30pm
Thursday – 8:30am – 5:30pm
Saturday & Sunday – 9:00am – 12:00pm
Closed daily 12:00pm – 12:30pm

Change Healthcare
266 Main Street, Picton
Monday, Tuesday, Thursday, Friday – 9:00am – 4:00pm
Wednesday – 8:00am – 4:00pm
Saturday & Sunday – 9:00am – 12:00pm

Sunrise Addiction Clinic – Belleville

The Sunrise Clinic is available to any individual seeking management and treatment of opioid addiction. The clinic prescribes Methadone and Suboxone. No referral necessary. For more information, call 613-771-0004.

450 Dundas Street East, Belleville
Tuesday and Friday – 7:30am – 12:00 pm
Client Intake Monday – 1:30 pm – 3:00pm
Client Intake Wednesday 9:30 am – 11:30am

Addictions and Mental Health Services Hastings Prince Edward

Additional information available above.

Peer Support South Eastern Ontario

Additional information is available above.

Telemedicine Addictions Clinic

A telemedicine clinic at the IDA Pharmacy in Trenton prescribes suboxone as well as other treatments medications for substance use. Referral not necessary. For more information, call 613-955-0140.

IDA Pharmacy at the Trent Drug Mart
31 Quinte Street, #2, Trenton
Monday 5:00 pm – 6:00 pm
Saturdays 10:00 am – 12:00 pm

Overdose Prevention Line

An Overdose Prevention Line is available 24 hours a day/7 days a week at 1-888-853-8542. If you must use drugs alone, you can contact this number. The operator will ask for your location and stay on the phone line while you use drugs. In the event that they receive no response after administration of narcotics, the operator will call 911 and alert them to a possible overdose at the location you provided. Your call will be answered without judgement and no identifying data will be collected. For more information visit

Tobacco Cessation Services

YOU Can Quit, WE Can Help!

HPEPH offers weekly smoking cessation drop-in clinics. At the clinics, you can receive one-on-one counselling and access to low-cost nicotine replacement therapy products. No appointments are necessary to attend any of our clinics – simply drop in during our clinic times.

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Individuals turning 12 and over in 2021 who have not yet had a first dose, or those who meet the minimum second dose interval are now eligible to attend HPEPH walk-in clinics. To view the schedule, visit the Booking and Eligibility Page.

If you attended a clinic and did not receive an email copy of your vaccination receipt you can download a copy off the provincial booking site at


Individuals turning 12 and over in 2021 can also receive their vaccination at participating local pharmacies. Please visit for location and registration information.


On Friday, July 16 at 12:01 a.m., Ontario moved to Step 3  of the the Roadmap to Reopen. We must all continue to follow the public health measures, advice and restrictions. Outdoor gatherings are limited to 100 people in Step 3, and distancing must be maintained. For more information, visit our COVID-19 page.


If you are concerned about potential exposure to a positive case of COVID-19, please be reassured that any contacts of a confirmed case will be contacted directly and monitored by public health.

Low-risk and indirect contacts should self monitor for symptoms for 10 days from the time of potential exposure and seek testing if symptoms develop. Low risk contacts do not need to isolate unless symptoms develop, and can continue to attend school/work/daycare while monitoring for symptoms.