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Hastings and Prince Edward Public Health

Privacy Policy

Hastings Prince Edward Public Health (HPEPH) is dedicated to the security of all information in our possession and the privacy of our clients. We have strict policies and procedures in place to govern how we collect and use your information, and we safeguard all information you provide us whether in person, by telephone, or online.

Your Protection Under The Law

All information placed in the care of HPEPH is regulated by:

  1. the Personal Health Information Protection Act (PHIPA), which governs information related to your health and medical treatment, and
  2. the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) that governs the use of “personal information” held by municipal organizations like HPEPH.

Ensuring Your Consent

We only collect the minimum amount of information needed to do our jobs in providing service to you. Whenever we require your information, whether in person, on a form, or on our website, we can inform you of why it is needed and its intended uses. You or anyone legally acting on your behalf may then give us informed consent to collect and use your information. 

Before disclosing your information to any outside party, we will get your consent to release it. We will also get your consent before using your information for any other reason than what it was originally provided for.

You may withdraw your consent at any time or chose not to release your personal information to us or contact us through other means to limit the amount of information we need to serve you.

In certain instances we may collect or transfer information with other parties without direct consent where such actions are clearly defined by PHIPA, MFIPPA or other laws.

Use of Our Website

In instances where you may be providing us with your personal information via our website such as when using a form, the page will provide the necessary notice of how the information will be used and that submitting the form electronically gives us the necessary consent.

If you do not wish to send information via the website, all of our services have instructions on how we may serve you in person or over the telephone.

Safeguarding Your Information

HPEPH takes our responsibility to protect your privacy very seriously. We have in place reasonable methods to protect all information from accidental or unauthorized access, disclosure, duplication, destruction or modification.

Access and Accuracy

To the extent reasonably possible, information in the possession of HPEPH shall be as accurate, complete, and up-to-date as possible for the purposes for which it was collected. You may request to review your personal information and submit corrections by contacting HPEPH.

Openness and Privacy Concerns

You may address any questions regarding privacy matters you have to:

Privacy Officer
Hastings Prince Edward Public Health
179 North Park Street
Belleville, Ontario
K8P 4P1
613-966-5500 or 1-800-267-2803

or you may contact the Information and Privacy Commissioner (IPC) at:

Information and Privacy Commissioner
2 Bloor Street East, Suite 1400
Toronto, Ontario
M4W 1A8

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We are gradually resuming in-person services at HPEPH by appointment only at this time.  Please review our Service Interruptions page for more information.

All program lines and the COVID-19 information line operate Monday to Friday from 8:30 am to 4:30 pm (excluding statutory holidays).

To assist us with our efforts to stop the spread of COVID-19, we ask anyone visiting the office for an appointment to:

  • bring a non-medical mask, physical distancing may not be possible during your appointment
  • maintain physical distance of at least 2 metres, both inside and outside the office
  • review symptoms of COVID-19, and reschedule your appointment if you have symptoms of the virus, or any other illness
  • reschedule your appointment if a family member or other close contact is ill
  • use accessible buttons to open doors, instead of handles
  • use hand sanitizer when entering and exiting the building

We have made additional changes to prevent the spread of COVID-19. If you are visiting our office for an appointment, you can be confident that we are:

  • increasing our cleaning, in alignment with heightened infection control protocols
  • considering alternatives to in-person appointments and meetings when possible
  • screening staff and visitors for symptoms of COVID-19
  • offering in-person services by appointment only to reduce traffic in office
  • ensuring staff wear masks and/or other protective equipment when seeing clients

Please continue to our website for more information about our programs and services.