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Hastings and Prince Edward Public Health

Privacy Policy

Hastings Prince Edward Public Health (HPEPH) is dedicated to the security of all information in our possession and the privacy of our clients. We have strict policies and procedures in place to govern how we collect and use your information, and we safeguard all information you provide us whether in person, by telephone, or online.

Your Protection Under The Law

All information placed in the care of HPEPH is regulated by:

  1. the Personal Health Information Protection Act (PHIPA), which governs information related to your health and medical treatment, and
  2. the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) that governs the use of “personal information” held by municipal organizations like HPEPH.

Ensuring Your Consent

We only collect the minimum amount of information needed to do our jobs in providing service to you. Whenever we require your information, whether in person, on a form, or on our website, we can inform you of why it is needed and its intended uses. You or anyone legally acting on your behalf may then give us informed consent to collect and use your information. 

Before disclosing your information to any outside party, we will get your consent to release it. We will also get your consent before using your information for any other reason than what it was originally provided for.

You may withdraw your consent at any time or chose not to release your personal information to us or contact us through other means to limit the amount of information we need to serve you.

In certain instances we may collect or transfer information with other parties without direct consent where such actions are clearly defined by PHIPA, MFIPPA or other laws.

Use of Our Website

In instances where you may be providing us with your personal information via our website such as when using a form, the page will provide the necessary notice of how the information will be used and that submitting the form electronically gives us the necessary consent.

If you do not wish to send information via the website, all of our services have instructions on how we may serve you in person or over the telephone.

Safeguarding Your Information

HPEPH takes our responsibility to protect your privacy very seriously. We have in place reasonable methods to protect all information from accidental or unauthorized access, disclosure, duplication, destruction or modification.

Access and Accuracy

To the extent reasonably possible, information in the possession of HPEPH shall be as accurate, complete, and up-to-date as possible for the purposes for which it was collected. You may request to review your personal information and submit corrections by contacting HPEPH.

Openness and Privacy Concerns

You may address any questions regarding privacy matters you have to:

Privacy Officer
Hastings Prince Edward Public Health
179 North Park Street
Belleville, Ontario
K8P 4P1
613-966-5500 or 1-800-267-2803

or you may contact the Information and Privacy Commissioner (IPC) at:

Information and Privacy Commissioner
2 Bloor Street East, Suite 1400
Toronto, Ontario
M4W 1A8

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1) Our offices are temporarily closed to the public to allow us to respond to COVID-19 demands. Phone lines remain open. Phone line hours over the long weekend (April 10 to April 13) are 8:30 am to 4:30 pm.

2) Returning travellers must self-isolate for 14 days and contact Public Health if symptoms of COVID-19 develop.

If you have returned from travel anywhere outside of Canada, you must self-isolate for 14 days and immediately contact Public Health or your local health care provider if you develop symptoms of COVID-19. Earlier this month all travellers were asked to self-isolated when they returned to Canada. Effective March 25, the federal government made this isolation mandatory under the Quarantine Act to better protect our most vulnerable citizens. Each of us must make the responsible decision to follow the advice of health authorities. It’s in everyone’s best interest to do everything we can to stop the spread of COVID-19.