Skip to main content Skip to sitemap
Hastings and Prince Edward Public Health
Jump to Sitemap Jump to Content

Public Health Placing Temporary Hold on Non-Essential Services as Precaution

Hastings and Prince Edward Counties/March 16, 2020 – 5:40 pm 

Hastings Prince Edward Public Health (HPEPH) announced today that all non-essential public-facing programs and activities offered by the public health unit are being placed on hold until further notice. All public health offices will be closed to the public at 4:30 pm today. Plans are being put in place to continue with essential services through other mechanisms such as telephone, email, social media, etc. These changes will allow HPEPH staff to be temporarily reassigned to respond to COVID-19 inquiries and operational demands. The HPEPH response to COVID-19 includes ongoing community monitoring, providing up-to-date information to the public and health care providers (including dedicated COVID-19 phone lines), responding to community inquiries, and providing infection control support to the community.

“We recognize that many individuals rely on public health services to improve their quality of life, and we are committed to finding alternate ways to deliver as many of these services as possible,” says Dr. Piotr Oglaza, Medical Officer of Health and CEO at HPEPH. “We are prioritizing our response to COVID-19, encouraging social distancing, and ensuring our staff are available to respond to immediate community needs.”

The HPEPH website and social media accounts will be updated regularly as new information becomes available. Residents are encouraged to check back often for the latest information on programs and services.

If you are not able to find answers to your questions regarding programs and services online, please dial 613-966-5500 or 1-800-267-2803 and use one of the following extensions to make specific enquiries. Callers may have to wait for their call to be answered due to high call volumes. These extensions are answered by public health staff Monday to Friday, 8:30 am to 4:30 pm only.

Child and Reproductive Health CARELine – ext. 223

Communicable Disease Intake Line – ext. 349

Healthy Babies Healthy Children – ext. 269

Healthy Communities – ext. 610

Healthy Environments – ext. 677

Immunization Records and TB Testing – ext. 221

Needle Exchange Program – ext. 620

Oral Health and Vision – ext. 680

Sexual Health Intake Line – ext. 418

Tobacco Talk Line – ext. 600

The COVID-19 phone lines continue to be open seven days a week for individuals who are unable to find their answers on our COVID-19 web page. Updates will be also be posted to our Facebook Page, Twitter @hpePublicHealth.


Media Contact:
Veronica Montgomery, Foundational Standards Manager

Interested in receiving monthly updates about HPEPH programs and services?

Sign up for our e-newsletter


Individuals turning 12 and over in 2021 are currently eligible to book a first dose appointment. Individuals aged 70 and over as well as anyone who received their first vaccine on or before April 18th are now eligible to book their second dose on an accelerated schedule. To book, visit or call  1-833-943-3900.

There is currently a high demand for vaccination appointments in our region. If no appointments are available, please follow us on Facebook or Twitter to be notified when new clinic dates are added. Please do not call HPEPH to book. For more information, please visit

If you attended a clinic and did not receive an email copy of your vaccination receipt you can download a copy off the provincial booking site at


Individuals 18 and over can also receive their vaccination at participating local pharmacies. Select pharmacies are also offering vaccinations to youth aged 12 – 17. Please visit for location and registration information.


Based on the provincewide vaccination rate and continuing improvements in key public health and health system indicators, the Ontario government, in consultation with the Chief Medical Officer of Health, will move the province into Step One of its Roadmap to Reopen at 12:01 a.m. on Friday, June 11, 2021. For more information, read the media release.

While the provincial Stay at Home Order has been lifted, public health precautions must be maintained. Close contact must be limited to those within your household. Outdoor gatherings are limited to 5 people, and distancing must be maintained. For more information, visit our COVID-19 page.


If you are concerned about potential exposure to a positive case of COVID-19, please be reassured that any contacts of a confirmed case will be contacted directly and monitored by public health.

Low-risk and indirect contacts should self monitor for symptoms for 14 days from the time of potential exposure and seek testing if symptoms develop. Low risk contacts do not need to isolate unless symptoms develop, and can continue to attend school/work/daycare while monitoring for symptoms.