IMPORTANT – If this is a medical emergency, please call 911 immediately. If you are looking for additional information or have questions about COVID-19, please review the website thoroughly before contacting Hastings Prince Edward Public Health (HPEPH).
If you are not able to find answers to your questions on our website, or through the Ontario Ministry of Health’s, please contact our COVID-19 information line by dialing 613-966-5500 or 1-800-267-2803. The COVID-19 information line operates Monday to Friday (excluding statutory holidays) from 8:30 am to 4:30 pm.
If you are a Health care provider/health worker, please visit our COVID-19 Health Care Resources page.
Prevent the Spread
Protect your family, friends, and co-workers from COVID-19 by doing your part to prevent the spread. HPEPH recommends all residents practice five fundamental actions to reduce exposure in our community:
- Stay home when ill, as directed by provincial assessment tools;
- Always physical distance with those outside your household;
- Wear a mask or face covering in public spaces, as well as when physical distancing is difficult or not possible;
- Wash your hands often, and clean frequently touched surfaces;
- Get tested if you have symptoms of COVID-19 or have been in close contact with someone diagnosed with COVID-19.
Travel to and From our Region
While there are currently no restrictions in place that prohibit travel within the province, Dr. Piotr Oglaza is asking everyone to reconsider or postpone any non-essential travel. This is especially important for travel to and from areas with high rates of COVID-19.
It is the expectation of HPEPH that these requests will be followed in good faith, and that individuals will make responsible choices that respect the health and well-being of all Ontarians. Businesses/establishments may choose to exceed the expectations of HPEPH and implement stricter restrictions. Any questions or concerns about such restrictions should be directed to the establishment where they are in effect.
We continue to ask everyone to practice recommended public health protocols, whether they are resident or a visitor. If an individual is visiting our region for essential purposes, we encourage them to take steps to reduce their close contacts during their stay. In addition:
- Register on our Digital Guestbook so we can contact you if required for contact tracing, or to share local health information updates.
- Come prepared with groceries, first aid, and cleaning supplies from your home community to reduce unnecessary shopping in our region.
- If you are planning a long term stay, consider self-quarantining for 14 days prior to your trip.
- If you are not able to self-quarantine, comply with social gathering restrictions that are in effect in your home region. For red zones, this means limiting indoor gatherings to a maximum of 5 people and 25 people outdoors. In lockdown regions, this means avoiding indoor gatherings with anyone outside your household, and limiting outdoor gatherings to a maximum of 10 people.
Legal Requirements for Self Isolation
To prevent the spread of COVID-19, Dr. Piotr Oglaza, Medical Officer of Health, has issued a Class Order under Section 22 of the Health Protection and Promotion Act. This order enables Hastings Prince Edward Public Health to enforce self-isolation requirements for all individuals who have been advised to do so. Please review our Class Order fact sheet for more information.
- Self-Assessment Tool – Ministry of Health
- COVID-19 Information Videos in American Sign Language – Ottawa Public Health
- COVID-19 Information For and By People With Disabilities – HPEPH
- COVID-19 Fact Sheet – HPEPH
- Mental and Emotional Health During COVID-19 – HPEPH
- Sexual Health and COVID-19 – HPEPH
- Substance use During the COVID-19 Pandemic – HPEPH
- Pregnancy During COVID-19 – HPEPH
- COVID-19 Advice: Religious Services, Rites or Ceremonies – Ministry of Health
- How to Self-Monitor – Public Health Ontario
- How to Self-Isolate – Public Health Ontario
- Self Isolation: A Guide for Caregivers and Contacts – Public Health Ontario
- Caring for Pets – Public Health Ontario
Signs and Posters
- Attention Visitor Sign (EN) / Avis Aux Visiteurs (FR) – Ministry of Health/HPEPH
- COVID-19 Retail Store Sign – HPEPH
- Mandatory Mask Sign / Mandatory Mask Sign with Exemptions – HPEPH
- Wash Your Hands – Public Health Agency of Canada
- Physical Distancing – Ministry of Health
- What You Need to Stay Healthy – Ministry of Health
- How and When to Wear a Mask – Ministry of Health
If you have returned from travel anywhere outside of Canada, you must self-isolate for 14 days. On March 25, the federal government made self-isolation mandatory for travellers returning to Canada. This requirement has been made under the Quarantine Act to better protect our most vulnerable citizens. Each of us must make the responsible decision to follow the advice of health authorities. It’s in everyone’s best interest to do everything we can to stop the spread of COVID-19.
If symptoms of COVID-19 develop while in self-isolation, individuals are strongly advised to contact their local COVID-19 Assessment Centre to get tested. If you require medical attention contact your health care provider, TeleHealth Ontario at 1-866-797-0000 or for a medical emergency, please call 911 immediately. Individuals who are concerned about accessing an assessment centre or who have questions about COVID-19 are encouraged to call the HPEPH COVID-19 information line at 613-966-5500 / 1-800-267-2803 for further direction and guidance.
For more general information about COVID-19 please review our Frequently Asked Questions below, or visit the Ministry of Health’s COVID-19 page.